Welcome to GainStores

Frequently asked questions

Are you new to E-commerce and looking for right partner in success.

Explore to GainStores features from product templates to products and advanced marketing features.

Order processing was never so difficult than before with GainStores.

set taxes according your products and adhere to region policies.

Choose your payment gateway to reciveve your payments and easy payment processing.

Explore our E-commerce services and how to boost sales.

Getting started

What does GainStores do ?

GainStores is an ecommerce platform that helps merchants to set up their online store for selling products globally with an essential line of features such as Social Store (i.e Facebook store), Create Coupons, Social media marketing, Manage from mobile, Store Analytics & Multiple payment gateways.

What are the main features of GainStores ?

GainStores Offers Features Built Just For You for indetail info please refer features.

Who are the typical customers of GainStores ?

GainStores has the following typical customers: Medium Sized Businesses and Small Businesses.

What are the main benefits of GainStores ?

GainStores has the following benefits of running a successful business online. Easy to add products and accept orders. The feature of Store Analytics helps to keep a track of store insights. Market your business to hundreds of thousands of customers across the globe with in-built tools. Create your store online with ease and without taking time.

How do I register with GainStores ?

Go to homepage of GainStores.com there you can sign up using your Email Id.

Can my store have my existing domain name ?

Yes, you can configure your store DNS settings to achieve this.

Is GainStores restricted to any particular countries ?

No, GainStores is available globally.

What all store types are possible using GainStores ?

With the wide variety of built-in templates provided by GainStores you can create any type of e-commerce stores like cloth stores, kirana/grocery stores, automobile stores, real estate stores and then customise the themes to obtain your desired store look and feel.

How to integrate my store to Facebook ?

Store integration with Facebook is very simple. In order to integrate your store to Facebook you must have an existing Facebook page of which you are an admin or you must create a new Facebook page. Click on 'My Social Presence' in your stores admin panel top bar. From the list of your Facebook pages displayed click 'Enable' next to your desired FB page. Select the products you want to upload to your FB store and click on 'Publish'.

Dependency on other social media and internet operators

Some features use services provided by other social media companies such as Facebook and Twitter. Some of our features may be modified or discontinued if we are unable to provide them because of reasons beyond our control.

Is there any limit to the number of stores I can create with a single account?

In the current version, GainStores allows you to create only a single store using a single account.

Can a store be deleted once published ?

GainStores lets you publish and unpublish your store at your will. If you feel to remove your store from public view at any point of time all you have to do is make your store online status to offline. One simple button toggle lets you keep your store out of public site.

Can I change my domain name once the store is published ?

No, once you have created store with a subdomain you can't change it.

Does GainStores Provide Demo Stores ?

You can create a trial account, with trial account you can explore to all the features of GainStores.

I forgot my password, How can I recover ?

You can recover password using forgot password link.

How do I change the password of the store if needed ?

In the admin panel of the store in profile settings you can reset password where you can change store password.

Can customers buy products from facebook store


My store

How do I connect my store to any other Ebay store ?

Connect & Sync with your ebay store is coming soon, at present you can download your ebay products by giving store name of ebay

Is there any limit to the number of products per store or category ?

No limit, you can add products as you wish, but make sure you won't exceed storage limit.

How can I revert changes done to my template back to the default template ?

Yes, In GainStores you can select changes.

Can my site have multiple admins ?

At present we do not have this feature, but in the next GainStores version, we will be providing.

How can I change the Email address to which I receive my customer feedbacks ?

You can always update your store support contact details in settings page.

Can I disable a set of products from being displayed in published store ?

Yes, you can always choose what products to be show and what not.

Orders and shipments

How do I know if I get an order ?

You can get notified by email and in store orders page it will be shown.

What's the next step to be done on receiving an order ?

On receiving order, get the receipt printed, prepare the shipment for delivery, then enter the shipment details and send an email to buyer.

How do I check the status of orders ?

You can view the status of orders in admin panel in orders tab, You can browse orders by its status, by time or by applying filters in admin panel in reports tab.

Can I cancel an order ?

Yes, merchant will be having an option to cancel order and notify to the buyer.

Orders in automobile and real estate stores ?

There will not be any online orders possible in automobile and real estate stores. You can deal with the merchant via contact details provided in the store.

Setting up your shipping rates and carriers?

GainStores offer FedEx & aramex shipping carriers and you can set your shipping days and rates in store settings → shipping tab in admin panel.

Local shipping carriers?

You can setup your local shipping person and assign him/her orders in shippers tab in admin panel. The corresponding shipper person will get updates for his registered e-mail or he/she can get updates in GainStores shipper person application (coming soon in Android).

Does GainStores have an option to add additional charge for COD orders ?

Not at present

How should I set up the shipping charges ?

Please click on shipping tab, in side GainStores Settings page, there you can find Free Shipping, Flat Rate & Ship by Weight options. You can choose or update configurations as you need

Taxes & accepting payments

What are the Taxes charged on Transactions ?

Taxes can be customizable in the settings page of store admin panel. Merchant can define how the taxes can be charged for different states, eg: can create state wise tax zones, if no tax zone is created there won't be any taxes included in transaction charges.

What are the Transaction charges for local and international Trade ?

Per Transaction charges are subject to the payment gateway & its subscription plan you opted, for more information please check payment gateway charges.

TAX is included in product price ?

No by default tax is not included in product price, until you specify tax rates in settings page.

How and when money is transferred ?

Time taken to transfer money varies depends upon type of payment gateway you opted, for more information please check payment gateway guidelines.

Can I provide different tax percentages based on customer's address (state, zip code etc) ?

At present you can specify tax rates based on customer state.

What are the payment gateways does GainStores support ?

We do support PayU, Paypal, Zaakpay, Stripe, COD.

Is GainStores safe using the credit card and debit card ?


Does GainStores provide COD feature ?

Yes, GainStores has COD Feature.

Store Payments/Subscription rules

What are the pricing plans of GainStores ?

Pricing details are available at Pricing GainStores has the following pricing plans : Free Trial for 14 days and Subscription.

What methods of payment can be used by my store customers?

GainStores is providing the payment method country wise. For India we are using PayU, PayuMoney, Paypal, Zaakpay as payment gateway and for the rest of the world we are having other payment gateways like PayPal and Stripe.

Can funds be accepted manually ?

No not yet, GainStores is not offering that facility now.

What type of subscription does GainStores have ?

Yes, We have 3 and they are MINI, MEDIUM, MEGA Plans for more details please see Pricing.

How can I upgrade my subcribtion plan ?

You can upgrade your subscription plan by visiting your profile page.

Can I retrieve store data which I have used earlier ?

If your subscription or store is not active for long time, you may not recover, please contact support for help with your store details.

Can I sell products when my store is in Trial ?

No, purpose of trial period is for your experience/understanding about the platform.

Can I get refund amount if am willing to drop from GainStores ?

Refunds are not available.

What benifits does GainStores provide in 3 subscription ?

You can look into our website Pricing.

Can I get credit or extend subscription billing period ?


What are Exclusive Offers for GainStores First subscribers ?

Keep looking at our site, if we have any offers or discounts will anounce there.

What is the means of payment should be done to GainStores if we are ready to join you ?

You can subscribe to any of the plan, subscriptions can be charged only through Credit Card.

Are there any agreements before joining GainStores ?

At the time of signup you will be shown all the terms and conditions.

Can you help to promote my store and products in social media ?

Yes we do provide help document for your knowledge.

Can I get referal bonus if I refer a merchant ?

Yes you can get, please check in your profile page.

How do I subscribe to GainStores first ?

Its simple like any other online service, just go to GainStores and click on signup and fill required details.

I am concerned about the privacy of my personal information I share with GainStores ?

The information related to credit cards is secured, please see our privacy policy document.

What is the charge if I need any other payment gateway apart from what you are having right now ?

We just provide payment gateway integration, some of the payment gateways provides better rates if you go with GainStores.

How do I pay GainStores subscription fee ?

You can subscribe to GainStores with any of your CreditCard, fee would be charged as per billing cycle.

My account

How do I get billed ?

You will be get billed beginning of every month, when payment fails or not paid a grace period of 30 days after which the store will be inactive (unpublished).

How can I make my subscription payment ?

You can make payments only through online, please check Pricing for more info.


How can I contact if I get some problem on my store ?

You can contact us through mail,call which is 24/7.

Is GainStores providing a moblle application ?

Yes we are providing the mobile app to manage your store on the Go.

Are there any additional service charges for maintaing the store ?

Its completely depends on type of services you are looking for, you can contact our service partners for any additional services.